Dialerking Technologydialerking.hashnode.dev·Feb 15, 2024From Asterisk to Freedom: Building Your Dream Call Center with Open Source SoftwareIf you've ever felt constrained by the limitations of conventional call center software, it's time for a paradigm shift. Join us on an instigative trip – bone that takes you from the trusted Asterisk to the bottomless possibilities of open-source cal...Discusscall center software
Jay Tleadsrain.hashnode.dev·Sep 15, 2023How to handle angry customers in a call centerDealing with angry customers can be a challenging task, especially in a call center environment where emotions can run high. However, with the right approach and techniques, it is possible to turn a negative customer experience into a positive one. S...Discuss·34 readscall center software
Harish Paleunifiedcommunications.hashnode.dev·Apr 13, 2023Why must call center software have a predictive Dialer?Call center software with a predictive dialer is an essential tool for any contact center that processes high volumes of customer calls. The predictive dialer increases productivity by automatically dialing numbers from a predefined list, helping age...DiscussCloud Contact Center Software
Inextrix Technologies Pvt Ltdinextrixtech.hashnode.dev·Apr 11, 2023Maximizing Your Call Center's Potential with a Vicidial ExpertCall centers play a critical role in the success of any business. They act as the primary interface between the customers and the company, and their performance can significantly impact customer satisfaction, retention, and revenue generation. To max...Discusscall center software
Harish Paleunifiedcommunications.hashnode.dev·Mar 16, 2023What is Cloud Base Unified Communication software?Unified communication (UC) software is a platform that integrates various communication channels, such as voice, video, messaging, and collaboration tools, into a single system. It allows employees to communicate and collaborate with each other more ...Discusscall center software
