ConvertMLconvertml.hashnode.dev·Nov 19, 2024HubSpot Users: Prevent Customer Churn Before It Happens in Four Simple Steps Using ConvertMLCustomer retention is a crucial metric for any growing business. Losing customers, or “churn,” is not just a missed revenue opportunity — it also reflects the challenges in customer satisfaction and engagement. For HubSpot users, ConvertML offers a r...Discusschurn analysis
Nathan AyersforInfoComm Worldwideinfocommww.hashnode.dev·Nov 13, 2024Unlocking Customer Retention: The Power of Churn Prediction ModelsIn today's hyper-competitive business landscape, customer retention is a critical factor for sustained growth and profitability. While acquiring new customers is essential, keeping existing ones is often more cost-effective and beneficial in the long...Discuss·1 likechurn analysis
ConvertMLconvertml.hashnode.dev·Nov 12, 2024Trying to maximize profits with cross-selling and up-selling is the second step. Are you taking the first step right?Recently, I bought a course on technical writing. The course was not a bang for the buck, but it was decent. The actual course content didn’t align very well with what was promised by the salesperson. Nevertheless, the reviews seemed good, and I went...Discusschurn analysis
ConvertMLconvertml.hashnode.dev·Nov 7, 2024You sent out a survey to 1000 customers but hardly got any responses. Now what?Just last week, I shared one of those personality test quizzes with several of my friends. I pestered them to complete the test soon, and we all had a hearty laugh over our results. Over the years, I have taken several such tests, shared them as stor...DiscussCustomer Satisfaction Analysis
ConvertMLconvertml.hashnode.dev·Nov 4, 2024Guide to Hidden Fields: Boost Your ConvertML AnalysisBefore we get started on what hidden fields mean and why it’s super important for you to incorporate them as part of your survey, we’ll look at an example. Let’s say a company runs an anonymous survey to understand what the users like about the produ...DiscussCustomer Insights platform
ConvertMLconvertml.hashnode.dev·Oct 30, 2024AI in NPS Analysis: A Mélange of Quantitative & Qualitative DataGone are the days when the net promoter score (NPS) was considered the holy grail of measuring customer satisfaction and, subsequently, company growth. We now know that customer satisfaction alone isn’t enough to achieve customer loyalty. Nor NPS — w...DiscussNPS Analysis
ConvertMLconvertml.hashnode.dev·Oct 29, 2024Anticipating Customer Behavior: Where you’re going wrong and how you can fix it.Arte TV, a popular streaming platform amongst film enthusiasts and moviemakers, is in a tight spot. A steady slump in the numbers: subscribers, growth, and revenue. Unrest amongst investors. Back-and-forth meetings. Tense in the air. The marketing te...DiscussCustomer Insights platform
