Holger ImberyProthe.cognitiveservices.ninja·Jul 27, 2024The New Voice Capabilities of Copilot Studio: A Comprehensive OverviewThis article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center and Dynamics 365 Customer Service Premium. Introduction In the rapidly evolving landscape of artificial intelli...Discuss·4 likes·262 readsDynamics 365 automationd365
Holger ImberyProthe.cognitiveservices.ninja·Jul 20, 2024Enhance Customer Service with Dynamics 365's Integrated Voice ChannelSeries:This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Channel. Dynamics 365 Contact Center or Dynamics 365 Customer Service Premium enhances the capabilities of custo...Discuss·171 readsDynamics 365 automationDynamics 365
Sumit Mondalsumit007.hashnode.dev·Jan 20, 2024How to Use Amazon Connect in AWS ?Introduction: In today's fast-paced digital world, customer service plays a crucial role in the success of any business. With the advent of cloud technology, managing customer interactions has become more seamless and efficient. Amazon Connect, a clo...DiscussAWS - HandsOn #CloudContactCenter
Rajivkrishnan Jeyaramrajikrish.hashnode.dev·Jan 3, 2024Revolutionize Customer Engagement with Service Cloud Voice: A Deep Dive into Salesforce and Amazon Connect IntegrationIn the dynamic realm of customer service, businesses are constantly seeking innovative solutions to elevate their interactions. Enter Service Cloud Voice, a game-changing feature in Salesforce that seamlessly integrates with Amazon Connect, creating ...Discuss·49 readsLearn Service Cloud VoiceAmazon Web Services
