Chris ChapmanProquantuxblog.com·Sep 29, 2023Critical Assessment of the Kano Model, Part 2This continues an explanation of why the Kano Model is an unjustified way to prioritize product features. In Part 1, I described how the Kano Model is based on poor survey items and its theory is dubious in product areas that have continual innovatio...Discuss·1 like·690 readsPseudoscience UX Methodsquantux
Chris ChapmanProquantuxblog.com·Sep 22, 2023Critical Assessment of the Kano Model, Part 1In Part 1 of two posts, I tackle a controversial topic: problems with the Kano Model. (+credit to my colleague Mario Callegaro, who partnered on the research and analysis. These posts are my summary of the work with Mario.) As always, if you disagree...Discuss·10 likes·1.6K readsPseudoscience UX Methodsquantux
