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Creating a chatbot. Options only or with input?

DK's photo
DK
·Mar 18, 2018

Options

20%

Options + Input

70%

Input

10%

10 votes · Closed

Hey! I'm currently creating a little chatbot for my own site with React. Have you ever created a bot or do you use any bots?

Is it important for the user that he can write messages? Or is it good/better to just have options which the user can choose from? Or both, a mix of options and input. An input field means that the bot needs a lot of data for the many variations of a possible answer. That's a contra for the input. But options could be less attractive. What do you think?