Firstly, I must say that I admire your transparency policy in GitLab. It serves as a great source of inspiration for me in my work.
However, now I'm using GitLab on a daily basis, and when I see information about downtimes or some issues, it makes me sad. It's because I know that with high probability my work routine will be affected by those failures.
So here is my question: in your opinion, what is better for a product or a company – be transparent and let people see that nobody's perfect or make an impression of being reliable and trustworthy?