From what I've seen, the roll-out experience varies a lot based on how clean your existing Salesforce data is. Teams with messy CRM hygiene are finding Agentforce amplifies the chaos rather than fixing it — garbage in, garbage out but faster.
The "next evolution of CRM" framing is a bit generous at this stage. It's more like: Salesforce added an AI layer that works really well when you already have tight processes, and struggles when you don't.
The more interesting question to me is whether it changes how small and mid-size teams think about headcount. If Agentforce can genuinely handle routine follow-ups and task routing, that's a real operational shift — not just a feature add. Still early days on that front though.