It seems this question has come up quite often in the community, but today it’s more relevant than ever. I’m specifically referring to the pace of AI development and its use in coding, testing, design, and marketing. What’s the point of continuing to pay for a subscription to HubSpot CRM or Salesforce if any software development outsourcing agency can replicate half the functionality of those systems, and optimize them to your business logic using Claude Code?
Buy vs. build used to be a resource question. Today it's a trust question. AI has made building faster and cheaper than ever — but faster building doesn't eliminate the problem of knowing whether what you built is actually secure. An agency can replicate half of HubSpot in a weekend. What they can't replicate overnight is the audit history, the compliance certifications, the security hardening that comes from years of adversarial use in production.
That said — the calculus is shifting. Generic horizontal software (CRM, project management, analytics) is increasingly replicable with AI. The build argument gets stronger there every month.
Where buy still wins: anything touching security, payments, identity, compliance. Not because you can't build it — you can — but because the cost of getting it wrong is asymmetric. A CRM bug loses you a lead. A security bug loses you everything. This is exactly why FortSignal exists. Instead of every development team building their own intent verification, parameter binding cryptography, and agent delegation system from scratch — and getting it subtly wrong — you call three API endpoints. The hard, high-stakes part is already built, tested, and patent pending. The future isn't buy or build. It's build everything you can differentiate on, and buy the infrastructure where mistakes are catastrophic.
John Wilson Wilson
i think both are best.