No is the best answer, some malware are hard to delete and also if you have not deal with one in a very long time, specially for mac users. If she is a Mac user and she had never the problem well probably is something you think is common for a Windows user. You could share your knowledge with her on how to remove malware, don't forget that you're supposed to be a team so you should help her out. Sharing knowledge is the best way to confirm yours and to learn even more.