You hit the nail on the head. Most 'agents' I see today are honestly just Automation 2.0 in a trench coat. Companies are definitely rebranding old-school automation because 'Agent' sounds better in a pitch deck. But like you said, if the underlying workflow is broken, an agent just makes the mistakes happen faster. OpenAI’s strategy of embedding specialists proves that the real work isn't 'building the bot'—it’s the deep-dive into the company's mess to see where an agent can actually have autonomy. If it’s not making a decision or connecting disconnected systems, it’s just a fancy script, not an agent.