Rajivkrishnan Jeyaramrajikrish.hashnode.dev·Mar 19, 2024Behind the Scenes: Creating a Contact Center in SalesforceWelcome back to our Service Cloud Voice blog series! In our previous blog, we delved into the process of setting up an AWS account within Salesforce. Today, we're going to take a closer look behind the scenes at what happens when you create a contact...45 readsLearn Service Cloud Voiceservice cloud voice
Rajivkrishnan Jeyaramrajikrish.hashnode.dev·Mar 13, 2024Mastering Service Cloud Voice with Amazon Connect: A Step-by-Step GuideIn today's digital era, delivering exceptional customer service is a non-negotiable for businesses aiming to stand out in competitive markets. Salesforce's Service Cloud Voice, integrated with Amazon Connect, offers a powerful solution to streamline ...109 readsLearn Service Cloud VoiceSalesforce
Sumit Mondalsumit007.hashnode.dev·Feb 3, 2024A Beginner's Guide to Using Amazon Connect in AWSIntroduction: In the ever-evolving landscape of customer service, businesses are constantly seeking efficient and user-friendly solutions. Amazon Connect, a cloud-based contact center service by AWS, emerges as a robust platform for managing customer...AWS - HandsOn #ContactCenterManagement
Sumit Mondalsumit007.hashnode.dev·Jan 20, 2024How to Use Amazon Connect in AWS ?Introduction: In today's fast-paced digital world, customer service plays a crucial role in the success of any business. With the advent of cloud technology, managing customer interactions has become more seamless and efficient. Amazon Connect, a clo...AWS - HandsOn #CloudContactCenter
Rajivkrishnan Jeyaramrajikrish.hashnode.dev·Jan 3, 2024Revolutionize Customer Engagement with Service Cloud Voice: A Deep Dive into Salesforce and Amazon Connect IntegrationIn the dynamic realm of customer service, businesses are constantly seeking innovative solutions to elevate their interactions. Enter Service Cloud Voice, a game-changing feature in Salesforce that seamlessly integrates with Amazon Connect, creating ...51 readsLearn Service Cloud VoiceAmazon Web Services
Brandon Haschick4cryingout.cloud·Jun 15, 2022Your first steps with Amazon ConnectIn this article, we will discuss setting up an Amazon Connect instance and making your first call. Amazon Connect is AWS’ SaaS solution for an omni-channel contact center. You can use this service to make outbound calls to customers as well as receiv...38 readsAmazon Connect#AmazonConnect
