Alias Ceasaraigenerative.hashnode.dev·Feb 13, 2025The Future of Generative AI in Customer Service: Trends & InsightsGenerative AI is revolutionizing customer service by enhancing automation, personalization, and efficiency. As artificial intelligence (AI) continues to advance, businesses are leveraging these technologies to redefine how they interact with customer...AI
Umesh Panditumeshpandit.hashnode.dev·Feb 10, 2025The Role of Copilot in Customer Support: Can AI Handle Complex Queries?Customer support has evolved from relying only on human agents to using AI-powered tools like Copilot for faster responses. AI handles basic queries like order status and troubleshooting, reducing wait times and helping businesses serve more customer...AI
shane larssonsendbird-digital-communication.hashnode.dev·Jan 24, 2025How ChatGPT Builds Chatbots: Unlocking the Future of Conversational AIWhat if your business could have its very own 24/7 assistant—one that never sleeps, never takes a coffee break, and can have thousands of conversations at once. Great, let’s do that, and with ChatGPT in the mix, they’re smarter and more conversationa...AI
shane larssonsendbird-digital-communication.hashnode.dev·Jan 24, 2025Why Every Startup Needs a Chatbot (And How to Build Your Own Without Coding)Imagine this… Your startup is gaining traction. Customers are excited, sales are rolling in, and your website traffic is through the roof. But with this success comes an avalanche of customer inquiries — “What’s your shipping policy?” “Do you offer d...communication
shane larssonsendbird-digital-communication.hashnode.dev·Jan 23, 2025Sendbird Transformed Digital Communication for all AppsTransforming Digital Connections: How Sendbird Powers Seamless Communication Introduction In a world where every swipe, tap, and click matters, seamless communication has become the secret sauce of digital engagement. Every month, over 7 billion mess...communication
Holger Imberyholgerimbery.hashnode.dev·Jan 18, 2025Tech Hint - Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft TeamsPhoto by ThisisEngineering on Unsplash Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you can empower your representatives to consult with or transfer voice calls to...micrososoft teams
Anjali Srivastavamyknowledge.hashnode.dev·Dec 31, 2024Automating Your Customer Service: Tools and BenefitsIn today’s fast-paced digital world, businesses are constantly striving to provide top-tier customer service. However, with rising customer expectations, a growing customer base, and limited resources, delivering consistent, high-quality support can ...automation
Anjali Srivastavaartificial-intelligence-kb.hashnode.dev·Dec 26, 2024The Power of Conversational AI: Transforming Customer Support ExperiencesIn recent years, Conversational AI has emerged as one of the most innovative technologies reshaping the way businesses interact with their customers. Whether it’s through chatbots, voice assistants, or virtual agents, Conversational AI is redefining ...conversational-ai
John Garrisonjohngarrison.hashnode.dev·Dec 9, 2024The Smart Kiosk: Imaging Technology Meets Customer ServiceHave you ever stood in a long line, waiting for assistance, only to feel like the process could be faster and more efficient? Or perhaps you’ve used a self-service kiosk that wasn’t intuitive, leaving you frustrated rather than satisfied. What if the...Smart Kiosk
Sedlak Gargesmag.hashnode.dev·Dec 4, 2024The Power of Customer Feedback: Transforming Insights into Business GrowthCustomer feedback is the cornerstone of any successful business. Whether it’s praise for a job well done, constructive criticism, or suggestions for improvement, feedback provides valuable insights into customer experiences, expectations, and satisfa...Customer Experience
