Brainiac WilliamsforInsights from EduKarmablog.edukarma.org·Oct 7, 2023Case Study: What You Can Learn From Amazon's Customer-First StrategyEver wonder how Amazon grew into the e-commerce powerhouse it is today? The secret lies in Amazon's customer-first strategy. As Jeff Bezos said, "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make ...Discuss·76 readsCustomer Experience
La Rebelion Labsrebelion.la·Sep 28, 2023The Art of Empathy in Customer Support: Moving Beyond JudgmentIn the fast-paced world of technology and innovation, it's all too easy to fall into the trap of quick judgments. Emma Goldman's words, "It requires less mental effort to condemn than to think," resonate profoundly in the realm of customer support, p...Discusscustomer service
Kgothatso Mampyekgothatso.hashnode.dev·Sep 23, 2023Skills Needed for your FirstStore.ioRunning a successful FirstStore free store online business requires a combination of skills. Here are some key skills that can be important: FirstStore sample sites Digital Marketing: Understanding online advertising, SEO, email marketing, and social...Discussskills
Holger ImberyProthe.cognitiveservices.ninja·Aug 12, 2023Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple GuideIn Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although chat, SMS messages, and social media have become popular channels for customers to seek support from...Discuss·36 reads101 - Dynamics 365 automation with bots/voice bots#dynamics365
Nitin Kalratil.hashnode.dev·Jul 22, 2023Today I learned about NPSDifferent abbreviations have completely different meanings in various contexts. NPS can refer to the National Pension Scheme or Net Promoter Score. In this article, we will focus on the Net Promoter Score. However, if you are not familiar with the Na...Discusscustomer service
Holger ImberyProthe.cognitiveservices.ninja·Jul 1, 2023Dynamics 365 Customer Service: Effortlessly Detect Clients in ConversationsYou can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See her...Discuss·80 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
Precious Onyewuchipreshh0.hashnode.dev·May 10, 2023Homesilo - The Property SolutionA very common theme when you become an adult is house-hunting, and if you're someone that has to move out of your parent's house to experience the independent lifestyle before you get to live with a partner - if having a partner happens, then you'd p...Discuss·95 readscustomer service
Raman BansalforBotwishbotwish.hashnode.dev·Apr 14, 2023Chatbots vs. Humans: When to use chatbots and when to talk to a real personIntroduction Chatbots have become increasingly popular in recent years as a way for businesses to improve their customer service and engagement. However, there are times when it's better to talk to a real person instead of a chatbot. In this article,...Discuss·49 reads#chatbots
Karl Bolingerkbolinger.hashnode.dev·Apr 3, 2023The Pros and Cons of Using AI Chatbots in Your BusinessTLDR: This article explores the pros and cons of using AI chatbots in business. While chatbots offer a cost-effective and efficient solution to handling customer queries and automating routine tasks, they also have limitations such as the inability t...Discuss·29 readscustomer service
Holger ImberyProthe.cognitiveservices.ninja·Mar 18, 2023Dynamics 365 Customer service - always an answer to every questionMotivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. This...Discuss·45 reads101 - Dynamics 365 automation with bots/voice botsDynamics 365
