John Garrisonjohngarrison.hashnode.dev·Dec 9, 2024The Smart Kiosk: Imaging Technology Meets Customer ServiceHave you ever stood in a long line, waiting for assistance, only to feel like the process could be faster and more efficient? Or perhaps you’ve used a self-service kiosk that wasn’t intuitive, leaving you frustrated rather than satisfied. What if the...Smart Kiosk
Sedlak Gargesmag.hashnode.dev·Dec 4, 2024The Power of Customer Feedback: Transforming Insights into Business GrowthCustomer feedback is the cornerstone of any successful business. Whether it’s praise for a job well done, constructive criticism, or suggestions for improvement, feedback provides valuable insights into customer experiences, expectations, and satisfa...Customer Experience
Venkat Rvenkatr.hashnode.dev·Nov 23, 2024Attention vs. Salesforce Einstein AI: A Comparative Analysis of AI-Powered Customer Service SolutionsIntroduction In the realm of customer service, AI-powered tools are transforming the way businesses interact with their customers. Two prominent solutions in this space are Attention and Salesforce Einstein AI. Both offer unique features designed to ...Real-Time call handling
Holger Imberythe.cognitiveservices.ninja·Nov 16, 2024Enhance Your Automated Customer Service by Giving Virtual Agents a Face and PersonalityIn today's customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it's time to move beyond these faceless interactions and embrace virtual agents with a face that exhibit human-like behavior. Virtu...84 readsTTS Avatar
Holger Imberythe.cognitiveservices.ninja·Oct 19, 2024Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or ContactCenterFor effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languages, particularly when you want to offer customers the option to choose their preferred language on the phone. Althoug...1 like·82 reads#dynamics365
Lara Leelaraaa.hashnode.dev·Aug 30, 2024Alibaba Cloud Customer Service Agent: Thoughts, Design, and Practices from Concept to Implementation1. Background At the end of 2022, large language models (LLMs) led by ChatGPT pioneered new intelligent capabilities and forms of conversational interaction. Among these, agents, that are developed based on LLMs, have attracted wide attention. Many e...customer service
Barantum Indonesiabarantum.hashnode.dev·Aug 7, 2024Customer Service: Definition, Roles, and BenefitsNothing is more frustrating than experiencing poor customer service. From long wait times to unresponsive agents, customer service issues often become a source of frustration and disappointment for many. When we encounter problems with a product or s...crm indonesia
Mike Bestowemike793.hashnode.dev·Jul 1, 2024Technology's Role in Changing Business LandscapesIn today's fast-paced world, technology is the driving force behind significant business transformations. From improving operational efficiencies to enhancing customer experiences, businesses leverage technological advancements to stay competitive an...#BusinessLandscape
Bold Reports Teamboldreports.hashnode.dev·May 24, 2024Transforming Customer Service: Impact of Bold Reports on ExcellenceIn today’s competitive landscape, delivering exceptional customer service is no longer a luxury, it’s a necessity. But outdated reporting systems can hinder your team’s ability to identify trends, optimize processes, and deliver exceptional experienc...Business Excellence
Jiyajiyajha.hashnode.dev·May 16, 2024Automation and AI: Unveiling the Potential of Conversational AI in Enhancing ProductivityArtificial intelligence (AI) in a call center is the application of AI technologies to improve customer support operations. Artificial intelligence (AI)-driven solutions like as chatbots, virtual assistants, voice analytics, predictive analytics, and...callcenter
