Jay Vigillababbledotlog.jayvigilla.com·Mar 13, 2024BTS: Restaurant Cook to CoderFrom where I sit, the Hospitality Industry is often overlooked as a “real job.” When I was growing up, people often had their first after-school jobs in Food or Retail. Since then it seems there are fewer young people in those roles. But why? There i...Discuss·32 readsSoft Skills
Sumit Mondalsumit007.hashnode.dev·Feb 3, 2024A Beginner's Guide to Using Amazon Connect in AWSIntroduction: In the ever-evolving landscape of customer service, businesses are constantly seeking efficient and user-friendly solutions. Amazon Connect, a cloud-based contact center service by AWS, emerges as a robust platform for managing customer...DiscussAWS - HandsOn #ContactCenterManagement
Sumit Mondalsumit007.hashnode.dev·Jan 20, 2024How to Use Amazon Connect in AWS ?Introduction: In today's fast-paced digital world, customer service plays a crucial role in the success of any business. With the advent of cloud technology, managing customer interactions has become more seamless and efficient. Amazon Connect, a clo...DiscussAWS - HandsOn #CloudContactCenter
Holger ImberyProthe.cognitiveservices.ninja·Dec 16, 2023Dynamics 365 Customer Service: Verify Users with a Single-Use Password in Text ChatMotivation In the digital world, ensuring the security and integrity of user data is paramount. One of the key ways to achieve this is through user authentication in text and voice chats and the use of One-Time Passwords (OTPs). Let's delve into the ...Discuss#dynamics365
Brainiac WilliamsforInsights from EduKarmablog.edukarma.org·Oct 7, 2023Case Study: What You Can Learn From Amazon's Customer-First StrategyEver wonder how Amazon grew into the e-commerce powerhouse it is today? The secret lies in Amazon's customer-first strategy. As Jeff Bezos said, "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make ...Discuss·95 readsCustomer Experience
La Rebelion Labsrebelion.la·Sep 28, 2023The Art of Empathy in Customer Support: Moving Beyond JudgmentIn the fast-paced world of technology and innovation, it's all too easy to fall into the trap of quick judgments. Emma Goldman's words, "It requires less mental effort to condemn than to think," resonate profoundly in the realm of customer support, p...Discuss·37 readscustomer service
Dorian Sabitovsfappsinfo.hashnode.dev·Sep 26, 2023How to Build a Custom Customer Service Agent KPI Dashboard in SalesforceSalesforce Customer Service Agent KPI Custom Dashboard The digital landscape of businesses today emphasizes the significance of metrics and indicators. Much like checking a patient’s pulse provides insights into their health, measuring customer servi...DiscussSalesforce
Kgothatso Mampyekgothatso.hashnode.dev·Sep 23, 2023Skills Needed for your FirstStore.ioRunning a successful FirstStore free store online business requires a combination of skills. Here are some key skills that can be important: FirstStore sample sites Digital Marketing: Understanding online advertising, SEO, email marketing, and social...Discussskills
Holger ImberyProthe.cognitiveservices.ninja·Aug 12, 2023Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple GuideIn Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although chat, SMS messages, and social media have become popular channels for customers to seek support from...Discuss·98 readsDynamics 365 automation with bots/voice bots#dynamics365
Nitin Kalratil.hashnode.dev·Jul 22, 2023Today I learned about NPSDifferent abbreviations have completely different meanings in various contexts. NPS can refer to the National Pension Scheme or Net Promoter Score. In this article, we will focus on the Net Promoter Score. However, if you are not familiar with the Na...Discusscustomer service