Holger ImberyProthe.cognitiveservices.ninja·Nov 16, 2024Enhance Your Automated Customer Service by Giving Virtual Agents a Face and PersonalityIn today's customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it's time to move beyond these faceless interactions and embrace virtual agents with a face that exhibit human-like behavior. Virtu...Discuss·66 readsTTS Avatar
Holger ImberyProthe.cognitiveservices.ninja·Oct 19, 2024Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or ContactCenterFor effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languages, particularly when you want to offer customers the option to choose their preferred language on the phone. Althoug...Discuss·1 like·76 reads#dynamics365
Lara Leelaraaa.hashnode.dev·Aug 30, 2024Alibaba Cloud Customer Service Agent: Thoughts, Design, and Practices from Concept to Implementation1. Background At the end of 2022, large language models (LLMs) led by ChatGPT pioneered new intelligent capabilities and forms of conversational interaction. Among these, agents, that are developed based on LLMs, have attracted wide attention. Many e...Discusscustomer service
Barantum Indonesiabarantum.hashnode.dev·Aug 7, 2024Customer Service: Definition, Roles, and BenefitsNothing is more frustrating than experiencing poor customer service. From long wait times to unresponsive agents, customer service issues often become a source of frustration and disappointment for many. When we encounter problems with a product or s...Discusscrm indonesia
Mike Bestowemike793.hashnode.dev·Jul 1, 2024Technology's Role in Changing Business LandscapesIn today's fast-paced world, technology is the driving force behind significant business transformations. From improving operational efficiencies to enhancing customer experiences, businesses leverage technological advancements to stay competitive an...Discuss#BusinessLandscape
Bold Reports Teamboldreports.hashnode.dev·May 24, 2024Transforming Customer Service: Impact of Bold Reports on ExcellenceIn today’s competitive landscape, delivering exceptional customer service is no longer a luxury, it’s a necessity. But outdated reporting systems can hinder your team’s ability to identify trends, optimize processes, and deliver exceptional experienc...DiscussBusiness Excellence
Jiyajiyajha.hashnode.dev·May 16, 2024Automation and AI: Unveiling the Potential of Conversational AI in Enhancing ProductivityArtificial intelligence (AI) in a call center is the application of AI technologies to improve customer support operations. Artificial intelligence (AI)-driven solutions like as chatbots, virtual assistants, voice analytics, predictive analytics, and...Discusscallcenter
Arvind Patidarprimathon.hashnode.dev·May 9, 2024Revolutionizing Customer Service: The Power of AIIntroduction: In today's digital age, customer service is undergoing a revolution thanks to the integration of Artificial Intelligence (AI) technologies. Organizations are leveraging AI-powered solutions to enhance customer experiences, improve respo...DiscussAI
Jay Vigillababbledotlog.jayvigilla.com·Mar 13, 2024BTS: Restaurant Cook to CoderFrom where I sit, the Hospitality Industry is often overlooked as a “real job.” When I was growing up, people often had their first after-school jobs in Food or Retail. Since then it seems there are fewer young people in those roles. But why? There i...Discuss·35 readsSoft Skills
Sumit Mondalsumit007.hashnode.dev·Feb 3, 2024A Beginner's Guide to Using Amazon Connect in AWSIntroduction: In the ever-evolving landscape of customer service, businesses are constantly seeking efficient and user-friendly solutions. Amazon Connect, a cloud-based contact center service by AWS, emerges as a robust platform for managing customer...DiscussAWS - HandsOn #ContactCenterManagement
