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Decision Logic Design for Autonomous Business Process Automation
Many RPA programs stall once bots meet variable processes, steady upkeep, and growing exception queues. The shift from RPA to autonomous business process automation changes the design question from wh
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Salman Parvez
Self-taught full-stack engineer. Founder of ML Systems, a Rhode Island construction tech company. Shipped a React Native app to both stores
Moving the unit of design from steps to decisions is a useful reframe. I'd push hardest on the hand-off: when a case escalates, the person should see what the agent decided and what it based that on, not just the raw case dropped in a queue.