The before and after example is the strongest part. Discount codes do not work, please fix asap really does turn into a day of questions, while the WINTER10 version with steps and expected versus actual lets someone start right away. I also liked the severity is not priority point. A homepage typo before launch is a clear case of low severity and high priority, and it shows why one field cannot carry both ideas.
OneLifeVibe
The before and after example is the strongest part. Discount codes do not work, please fix asap really does turn into a day of questions, while the WINTER10 version with steps and expected versus actual lets someone start right away. I also liked the severity is not priority point. A homepage typo before launch is a clear case of low severity and high priority, and it shows why one field cannot carry both ideas.