Your First IT Support Interview: How to Answer When You Don't Know
Prepare for your first IT support interview with a practical scenario, honest answers, clear reasoning, and sensible escalation boundaries.
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Author of SHIFT 2 IT · I broke into tech without a traditional background — now I help others do the same.
Hi, I'm Andreas — an IT professional and the author of SHIFT 2 IT, a practical roadmap for breaking into tech without a traditional background. I made the switch into IT myself, the hard way, and picked up 30+ certifications along the journey. Here I write about what actually works: career change into IT, learning paths, certifications, landing your first role, and finding your footing in the age of AI, cloud and cybersecurity — minus the hype and the "get rich in 30 days" noise. Whether you're a complete beginner, a career-changer, or stuck somewhere in the middle of learning, you'll find honest, no-nonsense guidance here. 📘 The book & all links: shift2.it
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