@Ekline

Alisa Hester

@EklineJoined March 2026

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EkLine Blogsekline.hashnode.dev5 posts

How to keep a Pylon knowledge base accurate after every release

A release renames a setting, but the help center still shows the old name and steps. Customers and Pylon's AI agent can then use the stale instructions. KB articles are one of the sources Pylon's AI f

1h ago · 14 min readekline.hashnode.dev

AI Agent Pricing: What Should Count as a Billable Outcome?

Your agent retries a failed tool call, gets halfway through a workflow, hands the conversation to a person, and pays for inference at every step. Your customer looks at the same conversation and judge

1h ago · 17 min readekline.hashnode.dev

What Is LFM2.5-24B-A2B, and Can It Run Your Agent Locally?

Liquid AI released LFM2.5-24B-A2B on October 13, 2026, calling it "a 24B-parameter reasoning model with just 2B active parameters, built for fast, private agents on-device." If your product has a loca

3h ago · 17 min readekline.hashnode.dev

Your Support Tickets Are a Documentation Backlog in Disguise

The gap between what your support team knows and what your docs say is not a content problem. It is an operational one. Every ticket your team answers twice is a documentation update that never shippe

May 8 · 6 min readekline.hashnode.dev

When Code Examples Lie, Money Moves Wrong

A developer copies a code example from your API docs. Changes the account ID. Updates the amount. Hits send. The money moves. To the wrong account. Using a deprecated endpoint your docs still show as

Mar 12 · 8 min readekline.hashnode.dev

Alisa Hester

About

Available for

Alisa Hester's blogs

How to keep a Pylon knowledge base accurate after every release

AI Agent Pricing: What Should Count as a Billable Outcome?

What Is LFM2.5-24B-A2B, and Can It Run Your Agent Locally?

Your Support Tickets Are a Documentation Backlog in Disguise

When Code Examples Lie, Money Moves Wrong

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Alisa Hester

About

Available for

Alisa Hester's blogs

How to keep a Pylon knowledge base accurate after every release

AI Agent Pricing: What Should Count as a Billable Outcome?

What Is LFM2.5-24B-A2B, and Can It Run Your Agent Locally?

Your Support Tickets Are a Documentation Backlog in Disguise

When Code Examples Lie, Money Moves Wrong