thehumanintheloop.hashnode.devThe $100 Mistake: Saving Customer Relationships with Cost-Sensitive MLIn the world of subscription-based businesses, there is a fundamental law of economics: acquiring a new customer is 5 to 25 times more expensive than retaining an existing one. When a customer leaves (churns), it’s not just a loss of future revenue—i...Jan 20·3 min read
thehumanintheloop.hashnode.devAuditFlow Build Log #1: From Chaos to Context - The Business Problem and The DataDear Reader, This article serves as Part #1 of the Build Log series on AuditFlow, a tool meant for agentic and explainable claims processing. This tool is meant to solve some of the leading problems in claims processing - routing and policy matching....Jan 10·1 min read
thehumanintheloop.hashnode.devAbout MeSmridh Varma Data, AI-MLOps and Product GitHub • LinkedIn 👨💻 About Me I am a Master of Science in Business Analytics (MSBA) student at the National University of Singapore (NUS), originally from Mumbai. I operate at the intersection of Data Scien...Jul 14, 2025·2 min read
