@TheGps
About
I'm a tech-savvy CRM Support Specialist with over 2 years of hands-on experience in SaaS product support, CRM implementation, API integrations, and automation workflows. I鈥檝e worked across platforms like NeoDove and Vyapar, helping SMBs streamline operations through CRM tools, IVR systems, and third-party integrations (Meta, WhatsApp APIs, Google Ads, Zapier, etc.). Skilled in Postman, Webhooks, MySQL, and cross-functional collaboration, I focus on enhancing user adoption, reducing churn, and delivering seamless client experiences.
Available for
馃捈 Available for Full-Time Roles | CRM Support | Tech Support | Automation | Integration Specialist I鈥檓 a client-focused CRM Support Specialist with 2+ years of experience across NeoDove and Vyapar, specializing in SaaS support, API/Webhook integrations, IVR systems, and automation using Zapier, Pabbly, and Postman. During a short career break in late 2023, I built a strong foundation in full-stack web development (React.js, Node.js, DSA, Git, SQL), further expanding my technical problem-solving and development skills. 馃敡 Tech Stack & Tools: JavaScript, React.js, Node.js, Git, SQL, Postman, Zapier, Pabbly, Jira, AWS, IVR (Exotel, MyOperator), Meta & WhatsApp APIs, Shopify, Google Ads 馃 I'm now open to exciting full-time opportunities where I can contribute to impactful products, support user success, and continue growing technically and professionally.