@afzaal1
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3d ago · 7 min read · Look, I've watched three insurance carriers try to roll out an ai support agent in the last eighteen months. Two of them did it wrong the first time. One nailed it on attempt number two. The difference wasn't the software — it was the setup. Insuranc...
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Apr 7 · 10 min read · The Shift: From AI Tools to AI Team Members in Healthcare Picture this. It's 2 AM at a regional healthcare portal that serves 40,000 patients. A mother logs in trying to reschedule her son's cardiology follow-up. She can't find the referral documents...
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Apr 2 · 10 min read · Professional services firms bill by the hour. And yet, the average consultant spends 35-40% of their week on work that never appears on a client invoice — scheduling, follow-ups, internal reporting, CRM updates, document prep. I've watched this patte...
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Apr 1 · 9 min read · Why Fintech IT Operations Break Before They Scale I've watched three fintech companies go from 50 employees to 300 in under two years. Every single one hit the same wall: their IT operations couldn't keep up. And it wasn't because they had bad engine...
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Apr 1 · 10 min read · I'm going to be honest with you. Most nonprofits I've talked to are running their finances on a combination of QuickBooks, spreadsheets, and one overworked bookkeeper who also handles three other jobs. Sound familiar? Here's what nobody tells you abo...
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