👋 Hi, I’m Arooj Javed, a software support engineer with 10+ years of experience helping tech teams solve real-world problems through smart, lightweight automation.
I specialize in improving internal workflows, automating SLA reporting, and building scalable support systems using tools like Excel, VBA, and JIRA without relying on expensive platforms.
I’ve worked in cross-functional environments across Pakistan and Europe, and have recently started sharing my technical contributions publicly through open-source projects and blogs.
On this blog, I document practical solutions I’ve built around reporting, dashboards, and support automation all based on real work I’ve done in fast-paced tech environments.
My goal is to contribute to the wider tech community, learn in public, and help others turn manual tasks into repeatable systems.
🚀 Open to contributing to open-source support tools, writing case studies on automation, and collaborating on HCI or workflow optimization projects. 💼 Also available for part-time or remote roles in technical support engineering, process automation, and system improvement.
Jun 29, 2025 · 3 min read · In every growing tech company, support teams are often overwhelmed not by the number of tickets, but by how those tickets are routed and escalated. When I joined our support function, we had the same issue: important tickets were missed, SLAs were vi...
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Jun 23, 2025 · 3 min read · When I first joined our support engineering team, I noticed something that felt all too familiar:Manual ticket assignment, unclear transitions, and frequent follow-ups just to keep things moving. We were losing valuable hours each week not because of...
Join discussionJun 21, 2025 · 3 min read · 📖 Blog Content: In most support teams, we spend more time managing internal reports than helping users. That was exactly the problem I faced when I joined a mid-sized software company. Every Friday, I had to compile our support ticket data into a we...
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