BKBhanu Karkrainbhanukarkra.hashnode.dev·May 7, 2022 · 3 min readSalesforce Service Cloud - Case ManagementWhat is Case? A case is a customer’s question, feedback, or issue What is Case Team? A case team is a group of people that collaborate to solve problems. A case team might contain support agents, support managers, and product managers. For Example on...00
BKBhanu Karkrainbhanukarkra.hashnode.dev·Oct 16, 2021 · 2 min readCreate a Contact record on account record Creation using Flow1) Create a New Flow 2) Select Record-Triggered Flow - Launches when a record is created, updated, or deleted. This auto launched flow runs in the background. 3) Select Auto Layout 4) Select Object as ‘Account’ click Done 5) Action and related Recor...00
