@carltech

Carl Williams

@carltechIdaho St, Carol Stream, IL 60188Joined September 2026

AI & Microsoft enthusiast | Sharing practical insights, tips, and experiences to boost productivity and master digital solutions.

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AI & Microsoft enthusiast sharing practical insights, tips, and experiences around AI tools, Microsoft technologies, productivity, and digital solutions.

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Feel free to connect, comment on my posts, or reach out if you'd like to collaborate!

Carl Williams's blogs

smart businessesbusinesswithai.hashnode.dev4 posts

Stop Rebuilding Legacy Apps Screen by Screen: Lessons from a SharePoint Request Portal Migration

If you've ever been handed a legacy internal app and told to "move it to Microsoft 365," you know the first instinct: open the old code, list every screen, and rebuild them one by one. It feels safe.

Oct 14 · 5 min readbusinesswithai.hashnode.dev

From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint

If you work on the Microsoft 365 side of a company, sooner or later someone asks for "a simple ticketing system." It always starts simple. A list, a form, an email notification. Then come priorities,

Oct 5 · 7 min readbusinesswithai.hashnode.dev

Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint

If your organisation already runs on Microsoft 365, there is a good chance someone will eventually ask whether support tickets can live there too. The answer is yes, and the building blocks are ones m

Oct 5 · 7 min readbusinesswithai.hashnode.dev

Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes

If your organization lives in Microsoft 365, sooner or later someone asks whether support tickets can live there too. The answer is yes, and the building blocks are already in the tenant: SharePoint l

Oct 5 · 7 min readbusinesswithai.hashnode.dev

Carl Williams

About

Available for

Carl Williams's blogs

Stop Rebuilding Legacy Apps Screen by Screen: Lessons from a SharePoint Request Portal Migration

From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint

Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint

Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes

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Carl Williams

About

Available for

Carl Williams's blogs

Stop Rebuilding Legacy Apps Screen by Screen: Lessons from a SharePoint Request Portal Migration

From Shared Inbox to SLA: Designing Ticket Workflows on Microsoft 365 and SharePoint

Ticket Routing, SLAs and Permissions: A Developer's Guide to Helpdesk Workflows on SharePoint

Building Ticket Workflows on Microsoft 365 and SharePoint: A Developer's Field Notes