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6d ago · 11 min read · In February 2024, the Civil Resolution Tribunal of British Columbia ordered Air Canada to pay a passenger named Jake Moffatt a partial refund. The reason: Air Canada's AI chatbot had told Moffatt he could book a full-fare flight and apply for a berea...
Join discussion6d ago · 12 min read · I want to walk you through a number that I keep coming back to, one that I think deserves more attention than it gets. The number is somewhere between one billion and five billion dollars per year. That is our estimate of how much the AI industry spe...
Join discussion6d ago · 8 min read · In 2014, I started building Mautic. It became the world's first open source marketing automation platform. Acquia acquired it in 2019. Over those five years, I learned things about building infrastructure for a new class of consumer that I did not fu...
Join discussion6d ago · 13 min read · I am building a browser that will never render a single pixel. No address bar. No tabs. No bookmarks. No window at all. Nobody will ever "open" Plasmate the way they open Chrome or Firefox or Safari. It has no visual interface because its consumer ha...
Join discussion6d ago · 10 min read · I have spent two decades building software that sits between organizations and the web. Marketing automation platforms, CRM systems, open source communities. Every one of those products was fundamentally a piece of infrastructure that helped one type...
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