DHDavid Hurleyinplasmate.hashnode.dev·Mar 30 · 11 min readWhen AI Reads the Web WrongIn February 2024, the Civil Resolution Tribunal of British Columbia ordered Air Canada to pay a passenger named Jake Moffatt a partial refund. The reason: Air Canada's AI chatbot had told Moffatt he could book a full-fare flight and apply for a berea...00
DHDavid Hurleyinplasmate.hashnode.dev·Mar 30 · 12 min readThe Billion Dollar Tax on AI AgentsI want to walk you through a number that I keep coming back to, one that I think deserves more attention than it gets. The number is somewhere between one billion and five billion dollars per year. That is our estimate of how much the AI industry spe...00
DHDavid Hurleyinplasmate.hashnode.dev·Mar 30 · 8 min readWhat I Learned Building Mautic That Applies to the Agentic WebIn 2014, I started building Mautic. It became the world's first open source marketing automation platform. Acquia acquired it in 2019. Over those five years, I learned things about building infrastructure for a new class of consumer that I did not fu...00
DHDavid Hurleyinplasmate.hashnode.dev·Mar 30 · 13 min readWhy I'm Building a Browser No Human Will Ever UseI am building a browser that will never render a single pixel. No address bar. No tabs. No bookmarks. No window at all. Nobody will ever "open" Plasmate the way they open Chrome or Firefox or Safari. It has no visual interface because its consumer ha...00
DHDavid Hurleyinplasmate.hashnode.dev·Mar 30 · 10 min readThe Web's Fourth StateI have spent two decades building software that sits between organizations and the web. Marketing automation platforms, CRM systems, open source communities. Every one of those products was fundamentally a piece of infrastructure that helped one type...00
