Experienced professional with a proven track record of providing exceptional technical support and guidance for cloud-hosted solutions. Specialized in responding to complex inquiries and ensuring optimal performance of cloud-based systems, I have successfully collaborated with cross-functional teams to troubleshoot issues and maintain high levels of customer satisfaction. My expertise extends to maintaining strong B2B customer relationships, monitoring solutions, and adhering to service level agreements (SLAs) with meticulous attention to detail. Adept at fostering open and trusting work environments, I have excelled in various roles, including monitoring, providing service desk support, and training new employees. Committed to continuous improvement and adherence to best practices, I contribute to documentation efforts and ensure compliance with industry standards and policies. My proactive problem-solving approach and effective communication skills have driven success in dynamic and challenging environments.