Indranil Maiti (@indra-nil)

Why "Just Forward Emails to Slack" Is Costing You Customers

Email forwarding gives you a notification. SyncSupport gives you a workflow. Here's what breaks without it — and what it's costing you.

9 min readsyncsupport.hashnode.dev

May 12

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

Small teams pay 20 times more when selecting per agent pricing. Here's why flat-rate helpdesk pricing wins for teams under 20 people with syncsupport.

5 min readsyncsupport.hashnode.dev

Apr 27

How to Fix the Customer Support Ticket Issue Fast

Solve your customer support ticket issue by bringing tickets directly into Slack for instant ownership and faster response times.

6 min readsyncsupport.hashnode.dev

Apr 15

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Learn how to set up external support in Slack so your team handles customer tickets, emails, and live chat without switching tools. Setup takes 5 mins

4 min readsyncsupport.hashnode.dev

Apr 12

Step-by-Step Guide to Fine-Tuning LLM Models

Learn how to fine-tune LLM models step-by-step using Hugging Face, Google Colab, and Transformers for precise tasks

5 min readcodecrafts-indranil.hashnode.dev

May 15, 2025

Indranil Maiti

About

Available for

Indranil Maiti's blogs

Why "Just Forward Emails to Slack" Is Costing You Customers

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

How to Fix the Customer Support Ticket Issue Fast

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Step-by-Step Guide to Fine-Tuning LLM Models

Indranil Maiti

About

Available for

Indranil Maiti's blogs

Why "Just Forward Emails to Slack" Is Costing You Customers

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

How to Fix the Customer Support Ticket Issue Fast

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Step-by-Step Guide to Fine-Tuning LLM Models

Indranil Maiti

About

Available for

Indranil Maiti's blogs

Why "Just Forward Emails to Slack" Is Costing You Customers

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

How to Fix the Customer Support Ticket Issue Fast

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Step-by-Step Guide to Fine-Tuning LLM Models

Search Hashnode

Indranil Maiti

About

Available for

Indranil Maiti's blogs

Why "Just Forward Emails to Slack" Is Costing You Customers

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

How to Fix the Customer Support Ticket Issue Fast

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Step-by-Step Guide to Fine-Tuning LLM Models