@indra-nil

Indranil Maiti

@indra-nilJoined April 2025

Let's solve problems with keyboard

Website

About

I am a MERN stack developer and an aspiring AI application engineer. Lets grab a cup of coffee ad chat.

Available for

Freelance work

Indranil Maiti's blogs

CodeCraftscodecrafts-indranil.hashnode.dev5 posts

SyncSupportsyncsupport.hashnode.dev4 posts

Why "Just Forward Emails to Slack" Is Costing You Customers

"This product has a clear idea, but your site doesn't make the core pain obvious: why choose SyncSupport over a simple email→slack pipe you can make in minutes? Support teams pay when they save time o

May 12 · 9 min readsyncsupport.hashnode.dev

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

Your Support Team Shouldn't Get More Expensive Every Time You Hire Someone. If you've ever looked up Zendesk pricing and felt confused, you're not alone. The advertised number looks manageable. The ac

Apr 27 · 5 min readsyncsupport.hashnode.dev

How to Fix the Customer Support Ticket Issue Fast

The customer sent their message four days ago. You never saw it. Not because you didn't care. Not because nobody was working. Because somewhere between the email arriving and someone on your team open

Apr 15 · 6 min readsyncsupport.hashnode.dev

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

You launched your product. Customers are signing up. And now the support emails are piling into a Gmail tab buried behind seventeen others while you're trying to actually ship the next feature. Sound

Apr 12 · 4 min readsyncsupport.hashnode.dev

Step-by-Step Guide to Fine-Tuning LLM Models

When you cook, you have a specific taste in mind. A dessert is supposed to be sweet, not sour or spicy. Similarly, in some specific cases, you need your LLM models to respond in the way you want. For example, if someone asks ChatGPT, "What is the bes...

May 15, 2025 · 5 min readcodecrafts-indranil.hashnode.dev

Indranil Maiti

About

Available for

Indranil Maiti's blogs

Why "Just Forward Emails to Slack" Is Costing You Customers

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

How to Fix the Customer Support Ticket Issue Fast

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Step-by-Step Guide to Fine-Tuning LLM Models

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Indranil Maiti

About

Available for

Indranil Maiti's blogs

Why "Just Forward Emails to Slack" Is Costing You Customers

Paying $275/Month for Zendesk With 5 Agents? There's a Cheaper Way to Do This

How to Fix the Customer Support Ticket Issue Fast

External Support Slack Integration: How Solo Devs and Small Teams Close Tickets Without Losing Their Minds

Step-by-Step Guide to Fine-Tuning LLM Models