I've been working professionally in IT since 2021, with hands-on experience in endpoint management, desktop support, SaaS administration, and hybrid cloud environments. I started jmcnairtech to document what I learn along my journey and share practical solutions with others. This blog is about breaking down real-world troubleshooting with clear, actionable steps. Whether you're just starting out or refining your skills, I share what works, what breaks, and how to fix it.