About Dedicated Software Engineer with 3+ years of experience across industry having hands-on experience supporting, automating, troubleshooting and customer success management .Proven track record in optimizing network performance and ensuring uninterrupted services at Cisco. Skilled in Devsecops Python, and various technologies like AWS, Linux, and Kubernetes. Cloud Expertise: Hands-on experience with AWS (EC2, EKS, ECR, VPC, Route 53, S3, DynamoDB, CloudWatch, CloudTrail)

Successfully handled major incidents, demonstrating strong problem-solving skills and the ability to resolve issue.

Consistently met or exceeded service level agreement (SLA) commitments, leading to a customer satisfaction.

Played a pivotal role in root cause analysis and remediation efforts, resulting in a reduction in recurring issues and a significant improvement in overall system stability.

Automate routine tasks and workflows using Python, reduce manual effort and improve efficiency.

Monitored production clusters, leveraging Prometheus and Grafana to track performance, generate actionable alerts, and resolve issues proactively.

Demonstrated exceptional troubleshooting skills, identifying and addressing root causes of issues promptly, reduction in system downtime and minimal impact on operations.