With 17 years of extensive experience in the IT industry, I have honed my skills across both BPO and Software Development sectors. My career has been marked by a proven track record of driving successful projects, spearheading digital transformation initiatives, and fostering strong business development strategies. I excel in managing diverse teams, cultivating client relationships, and ensuring stakeholder satisfaction. Key Areas of Expertise: Project Management: Successfully led numerous projects from inception to completion, ensuring they were delivered on time, within scope, and on budget. Utilized Agile and Waterfall methodologies to streamline processes and enhance team productivity. Digital Transformation: Implemented cutting-edge digital solutions that transformed business operations and improved efficiency. Led cross-functional teams to adopt new technologies, driving innovation and competitive advantage. Business Development: Identified and capitalized on new business opportunities, expanding market presence and driving revenue growth. Developed and executed strategic plans to enter new markets and enhance service offerings. Customer Management: Built and maintained strong relationships with clients, understanding their needs and delivering tailored solutions. Ensured high levels of client satisfaction and loyalty through proactive communication and exceptional service delivery. Stakeholder Management: Effectively managed stakeholder expectations, ensuring alignment with project goals and business objectives. Facilitated regular updates and transparent communication with all stakeholders, fostering trust and collaboration.