MAMitusha Aryaintechwithmitusha.hashnode.dev·Jun 27 · 26 min readDialogflow ES vs. Conversational Agents (Formerly CX): The Ultimate Architectural Differences Guide [2026]The Bottleneck: Why Intent-Based Routing Breaks at Scale You've shipped a Dialogflow ES agent. Six months in, your conversation graph looks like spaghetti. A user says "I want to cancel my order" and 10
