I’m Nivas Kanniah, a Technical Support Professional currently working on the National e-Vidhan Application (NeVA) project for the Puducherry Legislative Assembly, under Nimbus Systems Pvt Ltd. With a strong foundation in IT support, I specialize in on-site troubleshooting, user assistance, and system optimization in government-led digital transformation initiatives. 👨‍💼 Professional Experience 🚀 Nimbus Systems Pvt Ltd (Jan 2025 – Present) Role: Technical Support Professional Location: Puducherry, India (On-site) While my official designation centres on technical support, I have taken on multiple cross-functional responsibilities: 📊 Analyst (since Mar 2025): Analyse operational reports and system performance. 🖥 NeVA Module Trainer: Deliver internal training on module functionalities. 🧠 Team Skill Developer: Conduct knowledge-sharing sessions. 🛠 Technical Issue Resolver: Handle escalations with core development teams. I actively contribute to the Digital India mission by ensuring efficient deployment and adoption of NeVA modules in legislative operations. 🛠 Lenovo (Nov 2022 – Internship) Gained first-hand exposure to lean manufacturing, quality control, and industrial workflow during a short internship at Lenovo’s production unit in Puducherry. 🎓 Education 🎓 B.Tech in Computer Science and Engineering Manakula Vinayagar Institute of Technology (2020 – 2024) Graduated with First Class. College Chairperson, Climate Change Wing – Young Indians (Yi) Participated in sustainability initiatives and innovation challenges. 🔐 Cybersecurity Pathway 🛡 Government-Certified Cybersecurity Training (Jun 2025 – Jul 2025) Offered by NIELIT (Ministry of Electronics & IT) Hands-on learning in: Threat analysis Vulnerability scanning Ethical hacking fundamentals Network and system security 📌 What Drives Me I’m passionate about digital transformation, operational excellence, and bridging the gap between complex IT systems and end-user needs. Currently transitioning into cybersecurity and IT infrastructure roles, I’m committed to continuous learning, hands-on application, and community contribution. Let’s connect and grow together in this ever-evolving digital world!