RMRyan McCainincloudnsite.hashnode.dev·Apr 20 · 9 min readThe Administrative Tax Inside Managed Service Providers And How It Finally Gets Paid DownSit in a dispatcher's chair inside any mid sized MSP at 9:15 on a Monday morning and the shape of the problem is obvious within five minutes. The queue has 180 new tickets. Roughly a third of them are going to resolve in under ten minutes each, once ...00
RMRyan McCainincloudnsite.hashnode.dev·Apr 17 · 5 min readHow We Got RFP Response Time Down From 30 Hours to 2I spent a chunk of last year watching partners at consulting firms burn weekends on proposals. Not writing the parts that mattered. Not the win themes, not the pricing call, not the strategy. They were doing the parts that should have been a junior's...00
RMRyan McCainincloudnsite.hashnode.dev·Apr 10 · 5 min readIf You Work in a Regulated Industry, Public LLM APIs Are Usually the Wrong Place to StartA lot of teams get excited about AI in the same predictable way. Someone tries ChatGPT or another public model, sees how quickly it summarizes documents or drafts responses, and immediately starts asking how to wire it into real workflows. In normal ...01E
RMRyan McCainincloudnsite.hashnode.dev·Apr 8 · 6 min readI Have Deployed Both ChatGPT Enterprise and Private LLMs. Here Is What Actually Matters.Every few weeks a business owner asks me the same question. Should we just buy ChatGPT Enterprise for the team, or do we need to stand up our own language model? The sales pages for both options are convincing in very different ways. One promises a q...01E
RMRyan McCainincloudnsite.hashnode.dev·Mar 31 · 6 min readMost Teams Get AI Agents Wrong Because They Skip the Boring PartsMost Teams Get AI Agents Wrong Because They Skip the Boring Parts The conversation around AI agents has gotten ahead of the reality. Every demo shows an agent booking a meeting, pulling data from three systems, and sending a summary in 30 seconds fla...00