Robert Wilson (@robertwilson15)

Impact of AI on Spare Parts Identification and Ordering

Spare parts ordering plays a very important role for the Original Equipment Manufacturers (OEMs) to maintain effective operations and satisfied clients. For example, industries such as the automotive, aerospace, and heavy machinery industries survive...

Dec 30, 2025 · 8 min readaftermarketsoftware.hashnode.dev

EPC Analytics as a Boardroom KPI: Moving Beyond Sales Reporting to Predictive Insights

In an industrial world fueled by data, relying on static monthly sales reports is no longer enough for OEMs. However, electronics parts catalog (EPC) analytics, the analytics brought about by the electronic parts catalog system, can become a boardroo...

Oct 10, 2025 · 7 min readaftermarketsoftware.hashnode.dev

The Hidden Drivers of Rising Warranty Costs and How to Reduce Them

Experts in the aftermarket are aware of how silently devastating warranty expenses can be for OEM profitability. When not handled properly, warranty costs turn from a manageable expense into a profit-eating trench. In 2024, U.S.-based manufacturers s...

Sep 1, 2025 · 7 min readaftermarketsoftware.hashnode.dev

Resolving Field Issues Faster with Technical Support System

For Original Equipment Manufacturers (OEMs), resolving field issues promptly is crucial for maintaining operational efficiency. These field issues deal with on-site challenges that may include defects in spare parts and technical faults. Resolving th...

Mar 17, 2025 · 4 min readaftermarketsoftware.hashnode.dev

The Hidden Costs of Poor Warranty Management for OEMs

For OEMs, warranty is a critical function as it directly resonates with their brand's reputation and customer satisfaction, and impacts the overall profitability and long-term growth. Such criticality cannot be ignored or overlooked and OEMs need to ...

Nov 26, 2024 · 5 min readaftermarketsoftware.hashnode.dev

Robert Wilson

About

Available for

Robert Wilson's blogs

Impact of AI on Spare Parts Identification and Ordering

EPC Analytics as a Boardroom KPI: Moving Beyond Sales Reporting to Predictive Insights

The Hidden Drivers of Rising Warranty Costs and How to Reduce Them

Resolving Field Issues Faster with Technical Support System

The Hidden Costs of Poor Warranty Management for OEMs

Robert Wilson

About

Available for

Robert Wilson's blogs

Impact of AI on Spare Parts Identification and Ordering

EPC Analytics as a Boardroom KPI: Moving Beyond Sales Reporting to Predictive Insights

The Hidden Drivers of Rising Warranty Costs and How to Reduce Them

Resolving Field Issues Faster with Technical Support System

The Hidden Costs of Poor Warranty Management for OEMs

Robert Wilson

About

Available for

Robert Wilson's blogs

Impact of AI on Spare Parts Identification and Ordering

EPC Analytics as a Boardroom KPI: Moving Beyond Sales Reporting to Predictive Insights

The Hidden Drivers of Rising Warranty Costs and How to Reduce Them

Resolving Field Issues Faster with Technical Support System

The Hidden Costs of Poor Warranty Management for OEMs

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Robert Wilson

About

Available for

Robert Wilson's blogs

Impact of AI on Spare Parts Identification and Ordering

EPC Analytics as a Boardroom KPI: Moving Beyond Sales Reporting to Predictive Insights

The Hidden Drivers of Rising Warranty Costs and How to Reduce Them

Resolving Field Issues Faster with Technical Support System

The Hidden Costs of Poor Warranty Management for OEMs