@robinmonnier
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12h ago 路 8 min read 路 For the last two years, the public conversation about AI in customer support has been about vendor capability. Could the model actually do the work? Could it issue the refund, not just draft the reply
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Apr 28 路 15 min read 路 The Uncomfortable Secret of Every BPO in the World Every Business Process Outsourcer (BPO) has a dirty secret, and it is one that nobody wants to voice out loud during a Quarterly Business Review: the
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Apr 20 路 4 min read 路 Last week, I was honoured to be included in the Forbes 30 Under 30 Europe 2026 list for Retail & E-commerce. While accolades are a rewarding moment of reflection, for me, this recognition is primarily
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Jan 4 路 7 min read 路 When I wrote about entrepreneurship on my own terms in April for World Autism Acceptance Day, it was a statement about identity, choice, and the freedom to shape how I work and build. I wasn鈥檛 trying to score wins or tick boxes. I was setting a direc...
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Apr 1, 2025 路 14 min read 路 馃挅 I wrote this piece for World Autism Acceptance Day, which takes place on 2nd April. Sharing stories like mine is one way to increase visibility for those of us who move through the world differently. If you鈥檇 like to learn more or support a cause ...
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