This is exactly the kind of tool more states need. The access to justice gap is real — most people facing landlord disputes, insurance denials, or debt collection notices have no idea what their rights are, let alone how to document them properly.
One thing I've seen trip people up even after they know their rights: putting it in writing effectively. Companies, landlords, and debt collectors take things a lot more seriously when they receive a formal letter that references the right statutes and makes clear you know the process.
For anyone who goes through a tool like this and then needs to send an actual letter — there are attorney-reviewed fill-in-the-blank templates at fixmyletter.com covering landlord repair demands, security deposit returns, debt collection disputes, insurance claim appeals, and more. No account needed, instant download.
The combination of "know your rights" + "here's what to send in writing" is where real outcomes happen. Great work building this for Oregon.