Multi-user mode is one such feature of QuickBooks, which it is admired for. Once correctly set up, several users can access and work on the same company file without any hustle. However, enabling multi-user mode in QuickBooks requires users to have a proper understanding of networking. If there is a glitch in the network or the hosting is misconfigured, you will face issues accessing the company file stored on the server. If this happens, you are bound to search “QuickBooks Multi-User Mode not Working.” Here in this article, we will be discussing the all other reasons that trigger issues running multi-user mode in QuickBooks and quick solutions to rectify them.
Users can also reach QuickBooks support at 1.800.579.0391 if external help is required implementing the solutions listed in this article or there is a query that needs to be answered
What could Possibly Trigger Issues Running QuickBooks in Multi-User Mode?
Apart from improper hosting configuration and issues in the network set-up, the following are some other less common reasons that can temporarily halt multi-user operations in QuickBooks Desktop.
- If the company file that you are trying to access from the server is corrupt.
- The firewall installed on the server computer is not allowing other workstations in the network to access the company file.
- QuickBooks database server manager is either not running or is outdated. After knowing the reasons, it is pretty easy for us to determine the solutions that need to be implemented to fix multi-user errors in QuickBooks.
Quick Solutions to Rectify Multi-User Issues in QuickBooks Desktop
Solution 1: Verify Hosting Settings on the Server and Workstation Computers
- First, open QuickBooks on the server computer and click the File tab.
- Now move to the Utilities drop-down and make sure QuickBooks is running in multi-user mode.
- If not, click the Host Multi-User Access option and enable the hosting.
- Now verify the hosting setting on every other workstation computer and ensure none is hosting the company file.
- If you find a workstation that is running in multi-user mode, switch it to Single-User Mode.
- Now try to access the company file once again and check if the error is resolved.
Solutions 2: Add QuickBooks to Windows Firewall Exception List
- Open Control Panel and select Windows Firewall.
- Go to the settings and add QuickBooks to Firewall’s incoming and outgoing ports.
- Save the settings and try to access the company file once again.
Solution 3: Update and Run QuickBooks Database Server Manager
- Open QuickBooks Desktop and click the Help tab.
- Now using the Update QuickBooks Desktop option, open the QuickBooks Update window.
- Click the Update Now tab and select Get Updates.
- Restart QuickBooks and click Install Updates.
- Click the Start button and search QuickBooks Database Server Manager.
- Select the same from the list and run QuickBooks Database Server Manager.
Try to access the company file once again, and if you are still unable to access the company file, you must ask your IT admin to resolve connectivity issues in the network first. If you need help from a certified QuickBooks Desktop expert fixing the “QuickBooks multi-user mode not working ” problem, dial 1.800.579.0391 and connect with an expert now.