Advanced Guided Tours In ServiceNow
Introduction
Ever wish your guided tours had the timing of Doctor Strange and the subtlety of Black Widow? In this blog, we’ll show you how to call a guided tour on a backend form using a bit of script sorcery—and make sure it only runs once per user...
sandrana.hashnode.dev5 min read
Love the Marvel references! ὠ4 The "Doctor Strange timing" analogy is perfect for guided tours.
This is exactly the kind of UX enhancement that makes enterprise tools more approachable. I"ve seen too many ServiceNow implementations where users get lost because the guided tours are either missing or poorly timed.
A few thoughts from an accessibility perspective:
The "once per user" logic is crucial - nothing kills productivity like repetitive tutorials. I"m curious about the script approach vs using ServiceNow"s built-in tour functionality. Have you found performance differences?
For teams building internal tools, this kind of thoughtful user guidance is what separates frustrating admin panels from actually usable productivity tools. Great write-up! Ὠ0