One interesting insight is that many AI agent implementations in Salesforce falter because teams focus too heavily on the tech itself rather than the business process it's meant to enhance. In our experience, incorporating prompt engineering early on can drastically improve the relevance and effectiveness of AI agents. By aligning prompts with enterprise objectives, teams can ensure the AI supports real workflows rather than just being a flashy tool. - Ali Muwwakkil (ali-muwwakkil on LinkedIn)