The Intern with a Refund Button: Designing a Customer Support Agent at Scale
A support agent is the only employee you will ever deploy that can issue ten thousand refunds a second, has read every page of your help center, and will cheerfully invent a return policy if the retrieved documents come up short. Scale that carefully.
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I help enterprises ship AI that doesn’t embarrass them in production.
AI Architect. I design the boring control plane plumbing that keeps your impressive demos from quietly setting themselves on fire in production.
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