FFIRAT2d ago · 7 min readHow to set up website live chat and a shared team inbox with Chatwoot (widget, agents, canned replies)Originally published at kuponaut.com, where prices and plan details are kept up to date. Chatwoot puts website live chat and your other messaging channels into one shared inbox, where a small team cankuponaut.hashnode.dev
DDenys Deputatov4d ago · 8 min readListening in on a live call: one button, nothing of yours on the lineA colleague is talking to a customer and everyone else in the workspace sees a thread, a timer and a hangup button. Here is the button that connects you to the sound instead, and the reason nothing ofdialogbrain.hashnode.dev
WWabbiyoOct 21 · 2 min readHow a Self-Hosted WhatsApp Team Inbox Routes and Assigns ChatsA WhatsApp team inbox looks simple from the outside: messages come in, agents reply. Under the hood, a few design decisions decide whether it works for a real team. Here’s the flow on the WhatsApp Clowabbiyo.hashnode.dev
KKsenya ShevchenkoOct 18 · 3 min readYour AI Chatbot's Worst Answer Is Your Brand NowIn February 2024, a Canadian tribunal ordered Air Canada to honor a bereavement fare its chatbot had invented. The airline's defense - that the chatbot was, in effect, a separate legal entity responsioscar-chat.hashnode.dev
MMihai_LeanZeroOct 3 · 17 min readOne person, two JSM customer accounts: what actually clears the duplicate after an email changeOne person, two JSM customer accounts: what actually clears the duplicate after an email change Key takeaways JSM has no in-place email change for a customer. Atlassian's own admin page lets you editleanzero.hashnode.dev
DdependsitSep 27 · 20 min readCustom AI Agent for Small Business: The Build Order That Ships Without Breaking TrustCustom AI Agent for Small Business: The Build Order That Ships Without Breaking Trust Sam runs a two van plumbing shop. Phones ring while he is under a sink. WhatsApp fills while he drives. By 9pm he 11Kdependsit.hashnode.dev
DdependsitSep 27 · 25 min readYour Website Chat Helper Lies, Loops, or Loses Bookings: A Field Repair Manual for OwnersYour Website Chat Helper Lies, Loops, or Loses Bookings: A Field Repair Manual for Owners Lena found out on a Tuesday. She runs a dog grooming salon with three tables, two dryers that rattle, and a bodependsit.hashnode.dev
FFlowra AISep 26 · 18 min readBuild a WhatsApp AI Support Agent With Human HandoffIn this tutorial you'll build a WhatsApp AI support agent on Flowra. It answers customers from your FAQ on a WhatsApp number you link with a QR code. When a customer asks for a person, or a chat simplflowra.hashnode.dev
TtechpotionsSep 15 · 6 min readAI in Customer Support 2026: Deflection That WorksOriginally published at techpotions.com. AI in customer support 2026 finally crossed the chasm from vendor hype to ops reality. At techpotions, we've spent the last year building the very systems thattechpotions.hashnode.dev
AAntoine ValtonSep 9 · 5 min readBuild the Smallest Support System You Can TrustAn engineering guide to support identities, states, event logs, privacy boundaries, channel adapters, and the smallest system an indie developer can trust. My first test for a support setup is not w2usewok.hashnode.dev
