Ttechpotionsintechpotions.hashnode.dev·4d ago · 6 min readAI in Customer Support 2026: Deflection That WorksOriginally published at techpotions.com. AI in customer support 2026 finally crossed the chasm from vendor hype to ops reality. At techpotions, we've spent the last year building the very systems that00
AVAntoine Valtoninvirtuprobe.hashnode.dev·Sep 9 · 5 min readBuild the Smallest Support System You Can TrustAn engineering guide to support identities, states, event logs, privacy boundaries, channel adapters, and the smallest system an indie developer can trust. My first test for a support setup is not w10
AVAntoine Valtoninvirtuprobe.hashnode.dev·Sep 9 · 8 min readThe Real Economics of Solo SupportA practical engineering guide to response windows, interruption costs, reusable replies, and sustainable customer support for solo developers. The dangerous support message is not the difficult one.10
Ttechpotionsintechpotions.hashnode.dev·Sep 8 · 8 min readEscalate or Deflect: The AI Support Handoff Decision FrameworkOriginally published at techpotions.com. When you get AI customer support escalation wrong, you don't just annoy a customer, you destroy the trust your AI was supposed to build. The difference between00
Ttechpotionsintechpotions.hashnode.dev·Sep 7 · 10 min readAutomate Customer Support Calls with AI Without Losing TrustOriginally published at techpotions.com. To automate customer support calls, AI needs to feel like a natural extension of your team, handling password resets, order lookups, and status checks in secon10
Ttechpotionsintechpotions.hashnode.dev·Sep 3 · 7 min readWhatsApp AI Customer Support Bot That Won’t Drop ContextOriginally published at techpotions.com. A WhatsApp AI customer support bot is the fastest way to take your help centre from a walled garden to where your customers already live, inside WhatsApp. Here00
PJPrathyusha Jinollasuper-blog.hashnode.dev·Sep 2 · 12 min readYour Customers Don't Want a Chatbot. They Want an Answer.Customer support has always had a slightly strange problem. Companies spend a lot of time trying to make it easier for customers to contact them, while customers spend a lot of time trying not to cont00
MSMoney Singhinhealthassistant.hashnode.dev·Aug 15 · 13 min readBuilding a Health Access Voice Agent for Bharat: My 10 Days of Voice Agents Journey Over the last 10 days, I built a voice AI agent focused on healthcare access as part of the 10 Days of Voice Agents — VoiceForBharat Edition. The goal wasn't to build an AI doctor. Instead, I wanted t00
GgopikaTOingopikatoo.hashnode.dev·Aug 11 · 3 min readBuilding an AI Agent for Sales and Customer Support: What I LearnedBuilding an AI agent for customer-facing workflows is quite different from building a basic chatbot. A chatbot can answer questions. An agent needs to understand context, retrieve information, decide 00
GgopikaTOingopikatoo.hashnode.dev·Aug 10 · 2 min readWhat Makes an AI Agent Useful for a Growing Business?As a business grows, customer conversations can become difficult to manage. Sales questions, support requests, and tickets can arrive at the same time, and responding to each one manually can put pres00
