MMihai_LeanZeroinleanzero.hashnode.dev·6d ago · 17 min readOne person, two JSM customer accounts: what actually clears the duplicate after an email changeOne person, two JSM customer accounts: what actually clears the duplicate after an email change Key takeaways JSM has no in-place email change for a customer. Atlassian's own admin page lets you edit00
Ddependsitindependsit.hashnode.dev·Sep 27 · 20 min readCustom AI Agent for Small Business: The Build Order That Ships Without Breaking TrustCustom AI Agent for Small Business: The Build Order That Ships Without Breaking Trust Sam runs a two van plumbing shop. Phones ring while he is under a sink. WhatsApp fills while he drives. By 9pm he 11K
Ddependsitindependsit.hashnode.dev·Sep 27 · 25 min readYour Website Chat Helper Lies, Loops, or Loses Bookings: A Field Repair Manual for OwnersYour Website Chat Helper Lies, Loops, or Loses Bookings: A Field Repair Manual for Owners Lena found out on a Tuesday. She runs a dog grooming salon with three tables, two dryers that rattle, and a bo00
FAFlowra AIinflowra.hashnode.dev·Sep 26 · 18 min readBuild a WhatsApp AI Support Agent With Human HandoffIn this tutorial you'll build a WhatsApp AI support agent on Flowra. It answers customers from your FAQ on a WhatsApp number you link with a QR code. When a customer asks for a person, or a chat simpl00
Ttechpotionsintechpotions.hashnode.dev·Sep 15 · 6 min readAI in Customer Support 2026: Deflection That WorksOriginally published at techpotions.com. AI in customer support 2026 finally crossed the chasm from vendor hype to ops reality. At techpotions, we've spent the last year building the very systems that00
AVAntoine Valtoninusewok.hashnode.dev·Sep 9 · 5 min readBuild the Smallest Support System You Can TrustAn engineering guide to support identities, states, event logs, privacy boundaries, channel adapters, and the smallest system an indie developer can trust. My first test for a support setup is not w20
AVAntoine Valtoninusewok.hashnode.dev·Sep 9 · 8 min readThe Real Economics of Solo SupportA practical engineering guide to response windows, interruption costs, reusable replies, and sustainable customer support for solo developers. The dangerous support message is not the difficult one.20
Ttechpotionsintechpotions.hashnode.dev·Sep 8 · 8 min readEscalate or Deflect: The AI Support Handoff Decision FrameworkOriginally published at techpotions.com. When you get AI customer support escalation wrong, you don't just annoy a customer, you destroy the trust your AI was supposed to build. The difference between00
Ttechpotionsintechpotions.hashnode.dev·Sep 7 · 10 min readAutomate Customer Support Calls with AI Without Losing TrustOriginally published at techpotions.com. To automate customer support calls, AI needs to feel like a natural extension of your team, handling password resets, order lookups, and status checks in secon10
Ttechpotionsintechpotions.hashnode.dev·Sep 3 · 7 min readWhatsApp AI Customer Support Bot That Won’t Drop ContextOriginally published at techpotions.com. A WhatsApp AI customer support bot is the fastest way to take your help centre from a walled garden to where your customers already live, inside WhatsApp. Here00
