This rings true from the property side too. An independent owner with a handful of units and an agency managing hundreds are doing the same basic jobs — collect rent, handle maintenance, keep records straight — but they need very different views of it. Hiding the advanced features instead of removing them is the right approach: the owner gets a simple screen that doesn't overwhelm them, and the agency can still get to the detail when they need it. The point about data isolation is just as important — an owner should only ever see their own properties, full stop.