One surprising insight we've seen is that SMEs often overestimate the complexity of integrating AI governance -it’s not always about needing a full-time expert. In our experience, a fractional consultant can effectively bridge the gap, especially when the aim is to develop foundational AI capabilities like using ChatGPT or agents in customer service. The key is aligning AI initiatives with existing workflows to truly see impact, rather than getting bogged down by the tech itself. - Ali Muwwakkil (ali-muwwakkil on LinkedIn)