This is the most practical guide on internal AI automation I've read. The emphasis on starting with narrow, repeatable workflows and pairing AI with human review is spot on. The point about automating a broken process first is a critical warning—AI only makes chaos faster . I especially appreciate the focus on measuring success with operational metrics like queue reduction and SLA adherence, not just vague 'AI usage.' A must-read for leaders looking to move from AI hype to real operational value.