Striking that all 66 branches are still open while so much is down — Wi-Fi, checkout and return machines, the app, and the website. The detail that stayed with me is the honesty about what isn't known yet: no attacker named, no access vector, no confirmed data theft. And the British Library comparison is sobering — refusing a 20 Bitcoin ransom in 2023 and still not fully recovered by the end of 2026 shows how long this kind of disruption can last for a public service.
Steven Mock
Founder of MockTools
Striking that all 66 branches are still open while so much is down — Wi-Fi, checkout and return machines, the app, and the website. The detail that stayed with me is the honesty about what isn't known yet: no attacker named, no access vector, no confirmed data theft. And the British Library comparison is sobering — refusing a 20 Bitcoin ransom in 2023 and still not fully recovered by the end of 2026 shows how long this kind of disruption can last for a public service.