One thing worth emphasizing with ServiceNow AI agents is that a successful response doesn't always mean the workflow completed correctly. At IT Path Solutions, we see the importance of verifying the actual record changes, approval states, and downstream actions rather than relying only on the agent's final message. A useful safeguard is to define the expected postconditions for each action and check them before reporting success. This makes failures easier to detect and prevents an agent from presenting an incomplete workflow as a completed task.