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The $10 Million Incident: Why Every Enterprise Needs a CMDB (Even If Nobody Likes Maintaining It)
It starts as a routine alert at 2:47 AM. One database server stops responding. The on-call engineer acknowledges it, begins investigating, and within fifteen minutes is on a bridge call with six other
harshjaiman.hashnode.dev16 min read
#cmdb#enterprise-architecture#it-operations#servicenow#incident-management#dependency-mapping#itsm#devops#sre
Akshay Gupta
Solutions Architect, building enterprise-scale systems with Global FinTech. Now writing about the parts nobody puts in the architecture diagram.
CMDB has to be one of the few most under-estimated systems in enterprises.
Many people think that having a ServiceNow CMDB in their org is enough. But they don't understand the complexities involve around maintaing a healthy CMDB records.