I believe that a business can be successful in both ways. However, if you look at the current situation in the country and in the world, then .. I myself prefer online business now since most of this business can be divided and outsourced. I have a good example of cooperation with TCOMMAS . These guys can help you build your sales or call center practically from scratch. I prefer hiring employees with the lowest rates. It is quite possible without loss of quality if you look not at the United States but at other countries. The most important thing is a good test of English proficiency.