AAAylee Anderseninthenowknowhow.hashnode.dev·Aug 10 · 5 min readReg E, Reg Z, and Why Your Dispute SLAs Are Configured the Way They AreMost people configuring FSO's Dispute Content Pack for US Regulations do it because a requirements doc told them to — "set this SLA to this many days", "use this email template for that scenario". Few00
AAAylee Anderseninthenowknowhow.hashnode.dev·Jul 15 · 5 min readFSO Disputes Management: The Terminology Nobody ExplainsIf you've ever opened ServiceNow's Financial Services Operations (FSO) Disputes Management module and felt like you'd wandered into a room full of bankers speaking in code, you're not alone. Provision00
AAAylee Anderseninthenowknowhow.hashnode.dev·Jun 24 · 4 min readGive Your AI the ServiceNow Documentation It's Been MissingAt Knowledge 2026, ServiceNow announced that all of their documentation is now on GitHub, specifically so you can use it with AI tools. I just found out about this, and I have a feeling I'm not the on02M
AAAylee Anderseninthenowknowhow.hashnode.dev·Mar 18 · 6 min readFull Tank, No Map? Here's Your Route to Learning AI on ServiceNowAI on ServiceNow can feel like showing up to a road trip with no GPS, no map, and someone in the backseat throwing around words like "Now Assist," "AI Agents," and "agentic workflows" before you've ev01V
AAAylee Anderseninthenowknowhow.hashnode.dev·Feb 12 · 9 min readPOC: Integrating Google Gemini into the Now Assist Panel‼ Disclaimer: I fully acknowledge that there are other built-in methods for integrating with Google Gemini and other external AIs. The purpose of this blog post is to create a simple POC to showcase t00
