This feels like a bigger shift than most people realize. For years we've been trying to make AI "smarter," but a lot of the problem was simply that it didn't have access to authoritative documentation.
The combination of official docs + llms.txt is especially interesting because it reduces the gap between what humans read and what agents consume. Instead of relying on outdated forum posts or fragmented blog content, AI can work from a maintained source of truth.
We've seen a similar pattern at IT Path Solutions when building AI-powered workflows: the quality of the knowledge source often matters more than the model itself. Better context usually beats more prompting.
Curious to see how many other platforms follow ServiceNow's lead and start publishing AI-friendly documentation as a first-class product feature.
Totally agree! "Better context beats more prompting" is such a good way to put it. I've been hoping for something like this to bridge that gap for a while now, so it's great to see ServiceNow actually moving on it. Excited to utilize it more!
This feels like a bigger shift than most people realize. For years we've been trying to make AI "smarter," but a lot of the problem was simply that it didn't have access to authoritative documentation.
The combination of official docs + llms.txt is especially interesting because it reduces the gap between what humans read and what agents consume. Instead of relying on outdated forum posts or fragmented blog content, AI can work from a maintained source of truth.
We've seen a similar pattern at IT Path Solutions when building AI-powered workflows: the quality of the knowledge source often matters more than the model itself. Better context usually beats more prompting.
Curious to see how many other platforms follow ServiceNow's lead and start publishing AI-friendly documentation as a first-class product feature.