This feels like a bigger shift than most people realize. For years we've been trying to make AI "smarter," but a lot of the problem was simply that it didn't have access to authoritative documentation.
The combination of official docs + llms.txt is especially interesting because it reduces the gap between what humans read and what agents consume. Instead of relying on outdated forum posts or fragmented blog content, AI can work from a maintained source of truth.
We've seen a similar pattern at IT Path Solutions when building AI-powered workflows: the quality of the knowledge source often matters more than the model itself. Better context usually beats more prompting.
Curious to see how many other platforms follow ServiceNow's lead and start publishing AI-friendly documentation as a first-class product feature.
This feels like a bigger shift than most people realize. For years we've been trying to make AI "smarter," but a lot of the problem was simply that it didn't have access to authoritative documentation.
The combination of official docs + llms.txt is especially interesting because it reduces the gap between what humans read and what agents consume. Instead of relying on outdated forum posts or fragmented blog content, AI can work from a maintained source of truth.
We've seen a similar pattern at IT Path Solutions when building AI-powered workflows: the quality of the knowledge source often matters more than the model itself. Better context usually beats more prompting.
Curious to see how many other platforms follow ServiceNow's lead and start publishing AI-friendly documentation as a first-class product feature.