Iinfiniteloopcoleininfiniteloopcole.hashnode.dev·Sep 19 · 5 min read365 Customer Service: Architecture and Technical Deep DiveMicrosoft Dynamics 365 Customer Service is built around a structured service-management architecture that connects customer interactions, cases, knowledge, routing, automation, analytics, and AI capab00
Iinfiniteloopcoleininfiniteloopcole.hashnode.dev·Sep 15 · 4 min readUnderstanding the Architecture Behind Dynamics 365 Customer ServiceWhen people look at Dynamics 365 Customer Service, they often see a collection of screens, queues, cases, and dashboards. That is not the real architecture. The important question is: How does a custo00
Iinfiniteloopcoleininfiniteloopcole.hashnode.dev·Aug 15 · 3 min readMastering Salesforce App Builder (Plat-Admn-202): Architecture, Process Automation, and Exam StrategiesIntroduction The Salesforce Certified Platform App Builder certification is a crucial milestone for professionals looking to design, build, and deploy custom applications on the Salesforce platform us00
Iinfiniteloopcoleininfiniteloopcole.hashnode.dev·Aug 11 · 3 min readMy Experience Taking the Salesforce Sales-Con-201 Exam: Tips, Resources, and Pitfalls to AvoidIntroduction Passing the Salesforce Sales-Con-201 certification exam was an important milestone in validating my skills as a Salesforce Sales Consultant. The exam tests your practical capability to de00
