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Discussion on "365 Customer Service: Architecture and Technical Deep Dive" | Hashnode

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infiniteloopcole

Powered by caffeine and dark mode. Automating things so I don't have to leave the house.

Sep 19

365 Customer Service: Architecture and Technical Deep Dive

Microsoft Dynamics 365 Customer Service is built around a structured service-management architecture that connects customer interactions, cases, knowledge, routing, automation, analytics, and AI capab

infiniteloopcole.hashnode.dev5 min read

#dynamics-365 #customer-service #case-management

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